[Resolved] Oneplus — mobile/ faulty product | |||||
Dear sir, Last year i bought oneplus 6t mobile from reliance digital date was 17/02/2019, amount was 37999/-. From february 2020 i was facing screen flickering issue so i went oneplus care and they said it will fix after coming update, so i received update for the same, after update i noticed some black line coming in screen, so search the issue in internet and found in coming next update it will solve, and i received update for the same but from may 2020 to till date i am facing screen flickering issue as well as black line both at same, so i went service center and they verify that this issue not cause by any physical demage. So i request them to repair for the same but they suggest me to change complete screen and asking for full payment due to out of warranty. As i said to them that screen flickering issue and black screen issue is in your product with or without damage and why you release update for the same when it will solve by changing screen because oneplus team aware of this, why should we face this issue if there is no mistake happen by me? So i mailed to oneplus customer care on 25/06/2020, till date i mailed many times but they didn't response a single mail to me. I text every where as i can but till date no response from them. Given id by oneplus is[protected]. Now i want proper solution from oneplus. And i don't want give any single rupees to them because of his mistake. Was this information helpful? | |||||
Jul 12, 2020 Complaint marked as Resolved Dear Sir,
No response from company till date, not a single step taken by the company. Please help me. OnePlus India customer support has been notified about the posted complaint. Jul 12, 2020 Updated by Majibul Rehman I am attaching black screen and screen flickering picture for your reference.Please speak with company to solve this matter.     | |||||
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+91 80 0852 2008
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I purchased OnePlus nord on Aug 18. Since then my screen looks yellow in color even at extreme brightenss. After my purchase of second OnePlus nord on sep 12 only, I came to know my mobile has a display issue after comparin. I approached service center for replacement on Oct 3rd. They are not ready to replace my mobile. They are saying yellow color display is not an issue. You can adjust with yellow screen. Lastly, they are not giving any gurantee that after atleast replacing display at the minimum, the new display may still look yellow in color. We can't do anything about it. Since then I left my phone with service center. As it is a display issue from their end. I was checking for a genuine replacement and waiting for your response since October 3rd. Posted n number of mails and checked in service center many times too. Kindly assist me with this issue Sir/ Madam