[Resolved]  Onida — Company is not repairing the television deliberately

Address:

Mumbai City, Maharashtra, 400062

I bought a led tv from e-zone store (infinity mall, goregaon west) on 15 to January 2017. the led tv set stopped displaying content from 18th January 2016. I registered a complaint immediately asking for technical help. The company technician visited and asked me to contact the dealer from whom I bought the tv and ask for a new tv set.

The dealer says it is not their job to replace or repair the television.
after complaining about 5 more times a person from onida visited me and told me that my tv cannot be repaired as the dealer gave an old model which onida will not repair .i handed the company person in writing that i will visit the consumer court if they don't repair my tv.

The company has not responded for 2 months and not willing to repair or replace my television set.

They are probably taking the consumer court lightly and not afraid of it.

I feel cheated and harassed by the company's attitude and ignorance .

please help !