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Onida / Mirc Electronics — 7.5 Kg Fully Automatic Front Load Washing Machine

Washing Machine in Warranty.
Door hinge broken (seems due to high vibration)
Complaint done on 28th Jan 2021 No 2101L[protected]

Company asking to pay for metal part even in warranty.

Ordered hinge but till now no response from company, only customer care is responding that they are trying to arrange. No assurance, no time bound solution, pathetic Service Team

Somehow tried to connect Mr Satish [protected] at Mumbai HO, his behavior is strange and it took him 3 days for whatsapp reply that it will be sourced by next week. And at present it is not picking up the phone.

I purchased being ONIDA an Indian Company, seems such company bring bad name for Indian Manufacturers and higher management must see the sleepy nature of SERVICE TEAM

My washing machine is not working and seeing the REVIEWS of service/availability of spare parts of Onida machines, company needs to introspect itself from service point of view.

regards
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Mar 01, 2021

Complaint Status

Onida / MIRC Electronics customer support has been notified about the posted complaint.
Mar 11, 2021
Updated by Himanshu138
Mr Satish, Senior Executive have stated on 3rd March 2021 that the spare parts has been dispatched, yesterday asked Mr Satish to give docket no etc so that it can be tracked, he straight away denied and telling me to wait till 20th March. While one other employee is stating that the part cannot be made available and I should not wait at all.

Cant say how a company can be irresponsible that under warranty it is not available
PATHETIC COMPANY
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    Onida / MIRC Electronics
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    1630
    Pending
    0
    Resolved
    667
    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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