| Address: | No:1424, PLOT NO:T1, 3RD FLOOR, H- BLOCK,13TH MAIN ROAD,, ANNANAGAR WEST |
My name is Arun and i have purchased 2 AC's on April 27th 2021 from Rathna Cools Pvt Ltd, Chennai. I have attached the bills of both AC's
SR243 SLK, 3Star 2.0 Ton
SR 183 ASR 1.5 Ton 3 Star
Both AC's were installed on the same day by the same Onida service technician on 29th April 2021 (3rd day from date of purchase)
They were installed in summer and all went well until rainy season started now. 1.5 ton has no issues whereas 2.0 ton has issues. there is constant water leakage inside the house from the back of the AC through the copper wires which goes to the outer unit. I have raised a complaint to Onida for technicians to check on this.
When the technician visited my home and investigated the issue, he informed me that the copper wire for 2.0 Ton AC from the outside of the building were not BENT properly during the installation and left directly in to the house which is making the rain water to enter though the Copper wire frame. He also mentioned that the 1.5 ton installation was done with the BEND outside during the installation and so there is no water spilling inside the house.
I have attached the bills of both AC's, Outer Installation pics with the BENT on 1.5 ton and without the Bent on 2 Ton, and the pic of the Damage it is causing in my house
Now when i asked the visited technician to fix this issue he is asking me to pay again for the reinstallation which is the only way to fix the issue.
Why should i pay for reinstallation when this is a mistake done by the Onida technician who has done this mistake. I raised a complaint (2111O[protected] but it was closed without proper resolution.
The AC is only 6 months old and I want the reinstallation to be done free of cost as it is the mistake done by the Brand people during the installation.
Please go through the attached pics and do the needful ASAP.
Thanks,
Arun
[protected]
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