Onida / Mirc Electronics — Ac not installed properly and not working since last 23 days - no response from dealer and co - worst ever experience

Address:

New Delhi, Delhi, 110003

I had bought a 2 ton split ac on 4.4.2017. After 23 days of purchase, the ac is not working, no cooling. Have complained at all the levels incl dealer, co, customer care etc but there is no response. Paid rs 40k for the ac.
1-2 visits have happened and commitments made that tom it would be checked n all.
Recently in one of the visit, it was told that valve at the outdoor unit is faulty and hence gas has leaked.
There is no response from anyone. This is one of the pathetic experience of how a customer is handled.
We are fed up to the core and planning to go to consumer court.
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