Onida / Mirc Electronics — Air conditioner

Address:	600044
Website:	Onidaindia.com

Ref Customer complaint number[protected]

I the undersigned is writing this mail to inform you about the poor customer service. Every time we have to call your customer service and to wait for atleast 5 to 10 minutes for reaching an executive and secondly we have to do the reminder/ follow up to tell issue still not resolved. Can't this been reversed why the customer service / call centre is not contacting customer to know about their feedback and the resolution status.

Poor installation, a new air-conditioned worth 35000 purchased and worked only for 4 days. After raising a complaint we followed through the seller (dealer )to expedite the process of sending a service executive after three days we were informed there is a gas leakage and hence no cooling is felt. Now another four days have past no one followed. Today again I called your call centre they said another 24 hours.

This is ridiculous, the very purpose of buying a product is to feel the convenience and happiness of family. After buying your product we are having mental agony. I am hoping that atleast by sending this mail to your attention, there will be a change in your customer service approach.

Thanks & Regards

A V Sriram