[Resolved] Onida / Mirc Electronics — Authorised SMS or email not received for service request
Date of incident - June 8 and 9, 2021
Client Number - Customer care number contacted - [protected]
Complaint Number - 2106P[protected].
Description of incident -
I have not received any SMS with the Job Work Number for the complaint registered for service yesterday. The customer care agent said there was a technical problem. However, a technician from an agency called me immediately. The company has refused to provide the list of authorised customer service centres. On calling customer care number, the agent says, there is a technical problem. The agent says that they can neither provide the SMS or email nor cancel the request.
In 2017, when I registered a complaint with ONIDA, an unauthorised technician visited my house and replaced fake parts and disappeared. the company contacted me to complain that I had contacted the wrong number. However, they did not take any action against the fake technician despite providing them with information and the fake invoice.
I request you to please help with resolving this issue. My only request is for an authorised email or SMS from the company so that I can allow the technician into my house.
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Jun 9, 2021Complaint marked as Resolved
The company finally sent me an authorised message.
Jun 19, 2021
Onida / MIRC Electronics customer support has been notified about the posted complaint.
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093