[Resolved]  Onida / Mirc Electronics — Authorised SMS or email not received for service request

Date of incident - June 8 and 9, 2021
Client Number - Customer care number contacted - [protected]
Complaint Number - 2106P[protected].
Description of incident -
I have not received any SMS with the Job Work Number for the complaint registered for service yesterday. The customer care agent said there was a technical problem. However, a technician from an agency called me immediately. The company has refused to provide the list of authorised customer service centres. On calling customer care number, the agent says, there is a technical problem. The agent says that they can neither provide the SMS or email nor cancel the request.
In 2017, when I registered a complaint with ONIDA, an unauthorised technician visited my house and replaced fake parts and disappeared. the company contacted me to complain that I had contacted the wrong number. However, they did not take any action against the fake technician despite providing them with information and the fake invoice.
I request you to please help with resolving this issue. My only request is for an authorised email or SMS from the company so that I can allow the technician into my house.
Regards,
Sweta