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[Resolved]  Onida / Mirc Electronics — Authorised SMS or email not received for service request

Date of incident - June 8 and 9, 2021
Client Number - Customer care number contacted - [protected]
Complaint Number - 2106P[protected].
Description of incident -
I have not received any SMS with the Job Work Number for the complaint registered for service yesterday. The customer care agent said there was a technical problem. However, a technician from an agency called me immediately. The company has refused to provide the list of authorised customer service centres. On calling customer care number, the agent says, there is a technical problem. The agent says that they can neither provide the SMS or email nor cancel the request.
In 2017, when I registered a complaint with ONIDA, an unauthorised technician visited my house and replaced fake parts and disappeared. the company contacted me to complain that I had contacted the wrong number. However, they did not take any action against the fake technician despite providing them with information and the fake invoice.
I request you to please help with resolving this issue. My only request is for an authorised email or SMS from the company so that I can allow the technician into my house.
Regards,
Sweta
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Jun 9, 2021
Complaint marked as Resolved 
The company finally sent me an authorised message.
Jun 19, 2021

Complaint Status

Onida / MIRC Electronics customer support has been notified about the posted complaint.
Jun 09, 2021
Updated by Sweta Jalan Patel
Additional Information - The complaint number was received on an online chat on the website https://www.onida.com. The agent handling the chat specifically stated that neither can he resend the SMS nor can he resend the email nor will he cancel the service request and that the company "does not share list of authorised service centres with anybody"
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    Onida / MIRC Electronics
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    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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