| Address: | Sant Square Kachehry Road Shajahanpur-242001. |
Respected sir
The Consumer is filing grievance to redress for your kind consideration further appropriation please as under:
1. That the complainant has purchased goods as Onida WA 183 TRC AC on 11-Jun-2019 from Sant Square Shahjahanpur and paid a sum of 21093.75 INR and sum of 2953.13 INR for CGST +2953.14INR for SGST Total paid Amount Rs.27000/- to Sant Square Shahjahanpur.
2. On 09.04.2022 the product showed error and stopped cooling due to Concerned part Defect and a complaint has been lodged through Customer Care Number [protected] as complaint number 2204O[protected] on 10.04.2022. And an intimation has been submitted through e-mail to customer.[protected]@onida.com on Apr 10, 2022, at 4:23 PM with attached the image of Original Bill/Invoice No. 536 Dated 11-Jun-2019.
3. On 10.-4.2022 an incoming call was made by the service provider named Milan Dubey from Farrukhabad and told to himself an authorized oic of service centre who ask the service charge Rs. 650/ + other charges as needful requirement.
4. On 12.04.2022 a visitor named Farhan Husain checked the product and found a massive defect in part of the product and a report forwarded to service provider to dispatch the requisite part received Rs 650/- of service charge without removing the defect of product from consumer and promise to redress the grievance as soon as possible.
5. On 12.04.2022 at 2:00PM service provider asked for much more money, a sum of Rs 8000/- through his Mob No. [protected] to Cosummer RMN [protected] for sake of requisite part of defective product and refused to provide requisite part to remove the defect on non paying much more money.
6. that the wife of the consumer is under suffering from Right Eye Retinal Detachment and surgery has been done by doctor and next surgery will be after one month and she was suggested to full rest in cool during treatment at her home herein it is pertinent to intimation that the patient is compelled to suffer by deficiency of service in this hot weather Season..
Now therefore it is requested to pray to remove the defect of goods or replace the goods as soon as possible and pay Rs 500000/- as compensation for grievous injury to the consumer.
The Complainant will be extremely grateful to you.
Thank you.
your sincerely
Fayaz Khan Was this information helpful? | 
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