Onida / Mirc Electronics — customer complaint not accepted

Address:

gravity Kohima opp head post office kohima, 797001

I have purchased one washing machine from flipkart after using 9month machine is not working, i have complain to customer service but they are deny to accept my complain and they tall me, there is no service in my place. They have provide me asm number & i try to call him but asm also not responding my call, now i don't no were to call and complain please help