Onida / Mirc Electronics — new onida ac not working

Arvindh M

from Thiruvananthapuram, Kerala

Address:

Vellore, Tamil Nadu, 632503

Dear team,
Reg: onida ac not working and no response from the service centres.

We bought 3 onida acs on 31/07/2017 and one of the unit (Ac) s. No: n#17dg3#013696 has not been working from the day of installation (Issue: no cooling at all). We made a complaint on 06.09.2017 and they told it is because of gas leakage (New ac - why should i get a complain of gas leakage?) and they took more than a month time to visit back for the same issue. The next 2 days again the same problem arisen (No cooling at all) and still have the same issue. No response from onida service centre and they are just disconnecting or avoiding our call.

For your information, the ac was bought just 2.5 months back and we still did not use it at all.
Kindly take an immediate action to fix the issue once for all.

If i am not getting response immediately, i will surely go for consumer court for claiming demurrage

Attached the details of invoice copy for your perusal.

My email address is m. [protected]@gmail.com
Contact no: [protected]

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Onida / MIRC Electronics customer support has been notified about the posted complaint.

Oct 27, 2017

Updated by Arvindh M Adding job sheet who attended the complaint

Oct 30, 2017

Updated by Arvindh M Any updates? As of now no action was taken from Onida service centre.
The AC was not even used once from the date of purchase and it has been purchased since 2.5 months. Kindly take it as priority and finish the requested task.

Nov 03, 2017

Updated by Arvindh M AC mechanic had come yesterday to visit and they found it seemed to be coil leakage (New AC - when arrived itself it seemed to be manufacture defect). Kindly help us to replace it with new unit instead of coil replacement or repair it.

Nov 13, 2017

Updated by Arvindh M May I know the status? Kindly let us know the procedure to replace the faulty unit with new one.

Nov 23, 2017

Updated by Arvindh M No response from either you or from Onida company.