Onida / Mirc Electronics — Onida 1.5 ton split AC

Address:	Chennai, Tamil Nadu, 600073
Website:	www.onida.com/air-conditioners

I have water leakage problem in my onida AC. The water is leaking like a falls inside the house. We raised a complaint and service guy came after two days. He told the warranty is expired and i should pay for the service. I agreed and paid Rs.675/- for the same. He then checked the water outflow tube, did some sucking and drained the water out. AC was working fine only till evening of that day. Again it started leaking. I called called the same person as the issue persisted.He came after 2 days and did something and it was stopped for a while and started happening again once he left. Then, I called customer care and they sent another person after 3 days. He told that the first guy did not check it properly and there is a fault in the coil due to which it is leaking even if we drain the tube. He told that he need to take the indoor unit to their place and need to do a chemical wash. For this he told it would take 3 days of time. I am still waiting for the guy to come and sort it out. As it is now more than 10 days and every time i call, they are giving a contact person number who never picks the call, even in the landline number.

First of all, the guys are very inexperienced and did not even take some time to understand the issue and only care to get the money from the customer. Service experience with Onida is worst I have ever imagined. No proper service checkup during warranty period. With no choice left, I am now pushed to a 3rd party service center as no response from Onida service center. Regret buying Onida product. Its not Owners pride but Owner's pain in the ###.