Onida / Mirc Electronics — Onida washing machine, no service during warranty period

Address:

Gurgaon, Haryana, 122001

Dear sir,

I am writing this email with the hope to get the help in taking up the matter with supplier.
Just to brief you, i have purchased one washing machine from onida on 31.05.17 with a warranty on 2 years on the product through flipkart. Machine was working fine to next few months, on 22.02.16 machine has stopped working. I have dropped an email to onide customer care to depute their service engineer for the repair of the machine. On 25.04.16 i again dropped an email reminder for the repair of the washing machine but no action taken, i always get an auto generated email with a message that complain will be taken care. Time passed and no service engineer visited to take care of the complaint. I have also registered a complain through phone and the complaint number allotted is 1605f[protected].in past three months i have made more than 200 calls to onida customer care for follow up. I have again follow up on 30.05.16, 01.06.16, 07.06.16, 15.06.16, 17.06.16, 18.06.16 and 30.06.17. Please note in 5 month nobody has responded.
On 15.06.16 i took up this matter with flipkart and conveyed him of issue i am facing for the service from onida. Flipkart assure us that they will take up this matter with onida and will come back to me with a permanent solution. On 19.06.16 flipkart convey us the message that onida was not responding hence they decided to supply us the new washing machine of same model with a fresh warranty of 2 years on the product, i received the machine on 22.06.16. I was very thankful for the flipkart for this initiative.
On 11.06.16 washing machine again stopped working and again the original process of follow up begins. I have dropped number of emails to onida, called onide for more than 200 times, spoken with their escalation officer mrs priya but till date no body from onida took any action. Even mrs priya now stopped talking to me, service executives stopped receiving my phone.
It has been around 10 months of follow up now but still no action has been taken.

Hoping to get your response.

Kind regards
Gaurav verma
[protected] / [protected]
[protected]@gmail.com
[protected]@gmail.com