Onida / Mirc Electronics — Poor customer care service of ac 1.5 ton. need replacement

Address:	600042
Website:	t2 tech services & onida services

Dear customer care team,

It was with great displeasure sending this mail!!!

Totally dissatisfied with onida services by your agency “t2 tech services velachery”

Almost 200 calls has been made to them to follow up with the service of onida 1.5 ton ac & until now the problem has not been resolved.

The onida s1833sgc 1.5 ton splt ac was bought on 09.05.2015

First call made on 19.04.2017 : reference no 1704g[protected]

Finally on 09.05.2017 they replaced the compressor with a charge of 3625/- rupees which is under the warranty condition still & extra for the transportation cost of 800/-. The issue is still not solved.

Technician name : veeramani job code 80537

Second follow up call made on 06.06.2017 : reference no 1704g[protected] citing the same problem

After which one technician came on 08.06.2017 stating that there is a problem with the electricity after which am calling them to come & from today they are cutting my calls from which the calls has been made.
Its been almost 2 months (Peak summer time), we never used air conditioner because of the poor service & the time taken to resolve the issue.

Either you need to resolve the issue with complete replacement of the ac or a strong explanation from your end over which am planning to move to the consumer court.in parallel i will ensure that i will spread this news through social media & to all known groups of my friends & relatives & pass on this information of the faulty onida ac & suggest them not to buy any of kind this product!

If no reply is received i will tweet to mr. Gulu mirchandani in couple of days time.

Thanks for your kind acknowledgement & early action.

Regards

Arunkumar arumugam