Onida / Mirc Electronics — Washing machine-complaint no. 1611a[protected]

Address:

New Delhi, Delhi, 110059

Complain no-1611a[protected]
How much time it should ideally take for a washing machine to be repaired? One week or 10 days or 15 days?? It has almost been 2 months chasing different people at the service station, shree balaji aircon service with more than 50 calls.

When i call the mechanic, mr. Manoj, he will quote that it will cost rs3500 as new pcb and the motor will be installed.
To confirm for the same and give the approval to repair, when i call the people at this office, jyoti/sanjay, will tell you that we are still to receive the motor sent from ho at badarpur border and today only we have followed on this and we will call back today itself to confirm the rest. And you will never receive a call and same the story continues.

We i approach the owner, mr deepak, he would say that i am not in the office, call me at 11am. If you fail by even half an hour because of your office work, he will tell you, i am not at the office, i had asked you to call at 11 and will never take the pain of calling back again or to follow up on the complaint.

It seems that its my biggest mistake to buy a product from onida and i think it will be my first and last onida purchase of any appliance. Also i am surprised, how you have such service stations are operating only misguiding the customers.

With such type of experience, i am even doubtful that i will get back my washing machine or not and if i get, in what condition??

No words can explain the pain, harassment and the fear.

Regards
Siddhartha savyasachi
[protected]