[Resolved]  100bestbuy.com / StyleHo.com — Non receipt of Product & No response

Address:

Maharashtra

I had purchased a tablet from STYLEHO.com on 28-06-13 but till date have not received the product and neither I am getting a proper update/response on the status of the product from them. I was routed to STYLEHO.com by 100bestbuy.com. The executive from 100bestbuy.com called me and introduced himself as ARJUN singh gave all the details of the products and said that if payments are made via Credit card, will have to do it through "STYLEHO.com". I did as guided by him and I received a confirmation mail for the same. I was informed that I will receive the product in next 7 days. But since I dint receive it, I had to call & mail their customer care for the details. But its been more than 1 month and I am yet to get the product, After mass mailing to all the available mail Ids in the website I got a reply saying the product was dispatched BUT when I ask the Tracking number, they cant even provide the 'TRACKING number" of FEDEX courier service via which, they claim to have dispatched the product.

Below attached is the mail communication, which reflects their pathetic service.....{ I am following up with them since 1 month and they mark a mail on 31-0713 saying they need few more days to give me JUST the TRACKING number.

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From: Style Ho <[protected]@styleho.com>
Sent: Tue, 30 Jul 2013 15:36:47
To: Arun
Subject: Re: Provide tracking number of FEDEX : (Invoice Number: 20594 : Customer ID: 45381 )
Dear Arun,

we will update you the complete details with in very short time.

Regards
Styleho Team.


On Tue, Jul 30, 2013 at 12:52 PM, Arun > wrote:

Provide me the tracking number of FEDEX...for the product you dispatched.

From: "Arun
Sent: Mon, 29 Jul 2013 12:33:40
To: "100bestbuy Service "<[protected]@100bestbuy.com>,"Service "<[protected]@100bestbuy.com>,"STYLEHO LIMITED "<[protected]@styleho.com>,"legal "<[protected]@suksh.com>,"track "<[protected]@styleho.com>,"track "<[protected]@100bestbuy.com>,"info "<[protected]@telebuyindia.com>,"support "<[protected]@styleho.com>
Subject: Re: Invoice Number: 20594 : Customer ID: 45381 :
Dear Team,

Provide me with the Tracking number of FEDEX for the product dispatched. I will try to track it from my end If your team cant track it for your customer.

Even now you people have not given me a clear solutions for my problem. You could have given me the tracking number Or you could have called up FEDEX and got the status of the product.

Your website claims in FAQ that product will reach by 10 to 12 days and I started to mark mail & call you people from the the 11th day that I have not received the product. It will be exactly 1 month[protected] to[protected] tomorrow since I paid for the product. AND YOU PEOPLE VERY COOLLY REPLY THAT "we have already dispatched your order on 3-7-2013 through FEDEX courier service." SO YOU MEAN TO SAY YOUR JOB ENDS ONCE YOU HAVE GIVEN THE PRODUCT TO FEDEX..YOU PEOPLE ARE NOT BOTHERED IF YOUR CUSTOMER HAS RECEIVED THE PRODUCT OR NOT AND YOU PEOPLE SIMPLY IGNORE ALL THE CALLS & MAILS THAT THE CUSTOMER MARKS YOU.

PLEASE PROVIDE THE FEDEX TRACKING / REFERENCE NUMBER....



From: Style Ho <[protected]@styleho.com>
Sent: Fri, 26 Jul 2013 16:47:11
To: Arun
Subject: Re: "Deal" : Invoice Number: 20594 : Customer ID: 45381 :
Dear Arun

we have already dispatched your order on 3-7-2013 through FEDEX courier service.

Regards
Styleho Team.


On Fri, Jul 26, 2013 at 3:35 PM, Arun wrote:
This mail was sent to me..with the product specification and I paid the amount....BUT till date not received the product...

From: 100bestbuy Service <[protected]@100bestbuy.com>
Sent: Fri, 28 Jun 2013 11:08:21
To: arun
Subject: Deal
Congratulations!
You are one of the lucky customer of the day and selected for Best Deal Of the day. In which you will Pay just Rs 4999/- and will get

1) VOX 7 Inch Tablet Capacitive Touch (V-91) which is having configuration like :