Onlineskyshop.com — hs18619 product id - ab rocket twister pro plus - wrong product delivered, not responding

Address:

#72, pul pehladpur, delhi-110044, New Delhi, Delhi, 110044

Sir,

onlineskyshop website, shows listed address as -
"#72, pul pehladpur, delhi-110044" mobile no as [protected] email id as [protected]@onlineskyshop.in and [protected]@live.com

Product name - Ab rocket twister pro plus, costing Rs 4000 approx
order id- Hs18619
delivered on - 11/9/2019 with rotating white shield missing
Complaint details:- Miss Sonia responds on ph no [protected] sometimes, else she saves your ph no permenantly and doesn't respond to it at all.

I have been calling daily and also emailed them that this product came to us via post but twister's white coloured round shield is missing and hence either it be replaced or refunded, they have changed the product name, pricing on their website after my first call of complaint, she gave me a different email id to email which I did, again no response, she stopped picking ph.

Kindly help resolve me to get the defective product replaced or better to get the money refunded, I can courier back their product accordingly

Sincerely,

Rohit Kumar
[protected]
Mohali, Punjab