Orange Tours And Travels — cancelled but payment not refund

Address:	Hyderabad, Andhra Pradesh
Website:	Mobikwik

On nov 19thin mobikwik booked a ticket to madurai from hyderabad travel date 27 nov, before a hour of journey i just received a message that bus travel cancelled due to break down for more details contact customer care, &i call to customer care they conformed the cancelled due to breakdown their is no alternate the payment will refund with in 5 days, i just traveled with alternative operater & registered a complaint to mobikwik they raised a ticket & they answered as that orange travels runs on the same destination, same day also pick up 6 passenger on same pickup point.

Clarify the issue and make refund of payment

Hyderabad [protected] madurai
15:30 09:30
Kphb pickup van/bus, kphb pickup van/bus, near ramdev rao hospital, [protected] 17:30 madurai, madurai, madurai, [protected]
Ticket pnrc2kphm8v
Operator pnrts[protected]ondl/5848984/ott - 81 total fare₹ 1708.80
Bus/seatsa/c sleeper (2+1)

U4 male 29
Srinivasan acharya

Boarding address

Kphb pickup van/bus, kphb pickup van/bus, near ramdev rao hospital, [protected]

[protected]
Operator name

Orange tours & travels