[Resolved]  Orange Tours And Travels — loss of luggage in orange travel bus from hyderabad to pune

Address:Hyderabad, Telangana, 500085
Website:www.orangetravels.in

I have booked the ticket from hyderabad to pune with the following details

Journey date - 19th jan 2019
Passenger name : gayathri kalvakunta
Bus # ka51ac6015
Service # ott-9

Bus driver and cleaner are not responding and ask us to contact the head office with the phone number[protected]. The phone number is not working.

We booked ticket through redbus and they have given another number[protected] to contact the orange travels and this number also not responding.
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Feb 21, 2019
Complaint marked as Resolved 
Orange Tours and Travels customer support has been notified about the posted complaint.
Jan 20, 2019
Updated by Rajesh Anguluri
Out of two bags, bus operator has given back only one bag and he says other bag was misplaced or handed over to another passenger.
Verified Support
Jan 21, 2019
Orange Tours and Travels Customer Care's response
Dear Ms. Gayathri,

As per your complaint we are trying to know what exactly has happened, we tried calling you on your contact number but its switched off. Kindly contact us on[protected], 24/7 customer care. For further communication please write us on [protected]@orangetravels.in
Verified Support
Jan 21, 2019
Orange Tours and Travels Customer Care's response
As discussed over phone, you said you received your bag.
Complaint comments 

Comments

BusNo: AP16TJ4274, ServiceNo: OTT -133, SeatNo: J2, Contact No: [protected] . driver brhma Reddy behaviour very bad. He behaving rood with me I have call recording also I will share in what's app give me what's app number and please take action on him.driver spoke with me this number [protected]

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    Orange Tours & Travels, Plot No : 132, Near Suchitra Bus Stop,Suchitra, Jeedimetla Village, Hyderabad, Andhra Pradesh, India - 500055
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