Orange Tours And Travels — Poor customer services and unethical behaviour

Address:	411052
Website:	paytm.com/bus-tickets?gclid=Cj0KEQiAvJS3BRDd44fjndyii6MBEiQAN4EkPQY5RgmOtMlXndzx0VyMsaHpVyADIZZjV2sv

Dear All,

Please avoid taking any travel services from orange tour and Travels. I have booked 2 seats at 12th March night from Paytm through Orange Travels for travelling to Mumbai from Pune in the morning 6:00 A.M. We have recd the booking info from PAYTM booking ID OHLE3K, .

To my utter surprise Bus was not arrived till 7 A.M. even after reporting to Wakad at 5.45 A.M. in the morning.

I have booked a ticket from pune to mumbai of orange tours and travelers yesterday night.Our pick up point of bus is 5.45 a.m from wakad stop, we waited for more than an hour but didn't get any information related to bus.I called paytm customer care but they also failed to contact to orange tours and travels and to any other concerns.I have my paper in mumbai but didnt reach on time there because of this incident.

Our ticket details are as follows:

PNR : 2091531,
Paytm Ticket ID : OHLE3K,
Order ID : [protected].

Trip for pune-mumbai at 0600, Sunday, March 13, 2016, 2+2, Multi Axle SemiSleeper, AC, LCD with Orange Tours & Travels.

Boarding pt: Wakkad,
Reporting time: 0545
1)Abhay Kumar Agrawal on Seat #I3
2)Ankita on Seat #I4