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[Resolved]  Orient Electric India — AEROQUIET 1200MM Ceiling Fan

Dear Sir

I have called your customer care division on this 14th August and assigned the above-mentioned reference C[protected]. My call was regarding the Orient AeroQuiet fan 1200mm 'bearing number[protected] mentioned near the QR code. I purchased this fan on 10 /10/ 2020 (Bill No 4111) from M/s Arun Electricals & Home Appliances, Arul Colony ECIL Post, Hyderabad-62.

I understand that these fans are fitted with BLDC motor are different from conventional ceiling fans and operate more efficiently than normal ceiling fans. My expectation was that the fans do not make noise while "on" at least in normal speeds and opted for this model.

i am very much disappointed with this fan as it is no different from any normal fan, the difference is seen only in blade design.

I have made complaint earlier on the same issue (Ref C[protected]) on 10/08/2021 and it was attended by your technician who dismantled the fan and fixed it back, i have not noticed him doing any rectification. In the process he has left out 2 metal flat washers while fixing he fan back in its place. When I reminded him about them, his reply was that they are not needed! Since then, the fan is making more noise and is worse than before. It is becoming difficult for us to have a good sleep since the fan is in our bedroom.

I am surprised that till this date ie 17/08, no technician has called me up to attend my complaint.

Is there any chance of getting the fan replaced with a new one ? as it is still under the warranty period.

Request you to respond to this mail and expect the visit of your technician at the earliest.

Sincerely yours

P.SAI RAM

mobile: [protected]
email: [protected]@hotmail.com
sairam.[protected]@gmail.com
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Sep 1, 2021
Complaint marked as Resolved 
My complaint has not been resolved. As I mentioned earlier the fan sound is unbearable . I have not received any email or phone call from the company that my complaint has been resolved. I have made three complaints on 10/08/21, 14/08/21 and 28/08/21 on the Aeroquiet Fan, whose request numbers provided by company are C21081000805/C21081400346/C21082800492. There is no response from the company, sairam
Aug 18, 2021

Complaint Status

Orient Electric India customer support has been notified about the posted complaint.
Aug 28, 2021
Updated by pothukuchi
Mr.Yuvaraj, Orient Fans Technician Hyderabad collected the Aeroquiet 1200 MM fan base from my residence on 20/08/2021 based on my complaint reference no C[protected] dated 14/08/2021.
He (Mr.Yuvaraj) told me that the fan base will be sent to his workshop for inspection and the inspection/repair will be done by 23/08/2021. He promised me he will fix the fan by 24.08/2021.
Till this date, no communication from him and we are waiting to get the fan base back.
I am appalled that a Orient Electric, a reputed company is employing people who have no concern for customer delight. I fail to understand that a major city like Hyderabad is having only one technician to attend complaints. It is very strange!
Request the concerned to update me the status on fan base collected from my residence.

Regards
sairam
[protected]
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    +91 11 4050 7000
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    82, 1st Floor, Okhla Industrial Estate Phase - III, New Delhi, Delhi, India - 110020
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