Orient Electric India — orient fan cause big damage (could have been life threatening)

Address:	122001
Website:	Orient

I want to highlight a tragic incident which could have been converted to major tragedy if we did not take appropriate steps to stop the fire. Couple of days ago, in the early morning at around 4:00 am, my orient wall fan sparked and within few minutes converted to big fire flames. We were at the risk of having the fire in the whole room. We took immediate steps by throwing the sands to stop the fire but small spark suddenly converted into big fire flame and sand could not help to stop the fire. With multiple attempts and resources, and by the effort of my whole family members, finally we were able to control the fire.
But we were stunned by the way, orient fan behaved. I really don’t expect such kind of cheap quality from orient. We trusted the orient and bought those fan. But orient broke our trust and rather put our life on risk. My 2 small daughters were sleeping in the room. It was really horrifying when the fire broke out. This needs to be handled seriously from orient. We could have been hurt badly if my wife would not have noticed the smoke on time.
Last couple of months ago orients engineer replace the wall fan motor and ensure there is no problem in future. But i don’t think so this type of service orient provide to our customers. Last 1.5 year ago i purchase this fan and it is in under warranty. So many times i tried to log a complaint in orient customer care but they did not log this accident complaint.