[Resolved]  Orient Electric — ORIENT ELECTRIC NOT PROVIDING REPLACEMENT UNDER WARRANTY

Address:

Mumbai City, Maharashtra

MY NAME IS SWAPNIL SUNIL SHIVALKAR I HAD COMPLAINT AGAINST ORIENT ELETRIC I HAD PURCHASE ORIENT FAN ON 13/9/2014…I HAD GET PROBLEM REGAARDING SPARK ISSUE TO THE FAN….SO I HAD REGISTERED COMPLAINT AGAINST ORIENT ELETRIC ON THEIR TOLL FREE NUMBER…I HAD PROVIDED NAME AND ADDRESS PROPERLY TO THE EXECUTIOR…..EXECUTIOR TOLD ME THAT TECHNICAN WILL COME TO U R HOME WITH IN 2 DAYS ….AND THIS WAS MY COMPLAINT NUMBER EARLIER 4 DAYS AGO[protected] ONE I HAD RECIVED FROM TECHNICAN HE TOLD ME THAT I HAD RECIVED U R ADDRESS OF ANDHERI….WRONG INFORMATION HE HAD TOLD ME …..EVEN HE TOLD ME THAT I M ESCALATING U R COMPLAINT TO SOUTH DEPARTMENT…AND LATER NO RESPONSE FROM HIM AND TODAY I HAD REGISTERED NEW COMPLAINT TO ORIENT ELETRIC…THEY HAVE PROVIDED ME NEW COMPLAINT NUMBER [protected] …AND TODAY I HAD RECIVED CALL FROM TECHNICAN [protected]….HIS NAME WAS MR. PRAMOD…HE VISTED MY HOME AT 4.00 PM…I WAS NOT THERE UNFORTUNATELY MY MOTHER WAS THERE…AND SHE HAD SHOWN HIM THE PROBLEM….WHICH WAS EXACTLY HAPPEN….HE HAD ACCEPT THE PROBLEM…..AND HE TOLD ME THAT WE WILL NOT GIVE U REPLACEMENT IT IS COMMON PROBLEM…. AND WHEN I HAD CALLED HIM AT EVENING WHY R U NOT GIVING ME REPLACEMENT HE TOLD ME THAT AARE RAJA SAME PROBLEM HAY TE…NAVIN PAN BHETEL TURI SAME PROBLEM….. I WANT TO ASKED ORIENT ELECTRIC THIS IS NOT A MANNER THAT U R EMPLOYEE SHOULD SPEAK WITH CUSTOMER FREELY AND WITH DISRESPECT MANNER….HE DOES NOT ALLOWED TO SAY ME TULA NAHI DENAR REPLACEMENT…. IN MY FAN THERE IS BIG MAJOR PROBLEM OF SPARKING…IF ORIENT WILL NOT PROVIDE REPLACEMENT OR REPAIRED SERVICE UNDER WARRANTY….THEN THERE IS NO USE OF IT USING SUCH BRANDED COMPANY PRODUCT… MY REQUEST THAT TAKE SEVERE ACTION ONU R EMPLOYEE FOR SPEAKING ARROGANTLY LANGUAGE TO THE CUSTOMER AND GIVE ME REPLACEMENT OF MY MY FAN UNDER WARANTY….