Orient Electricals — faulty product swing not working

Address:

Udhampur, Jammu and Kashmir

Last year on dated 8-5-2014 I purchased snowbreeze super cooler vide model no.cd5002b from baria traders court road udhampur Jammu and Kashmir vide invoice no. 19860. at a price of 9000.After purchase when I install it I found that swing is not working. Next day I call customer care and told about the problem and they assured me that our authorised service technician will come to you and solve your problem within one week.After one week a technician came and asked me about the problem. I told him the problem and then he opened he cooler to check it and found that the swing rod is broken. He told me that the broken part is not available with me now. He told me that I will call the company to send the new parts and your problem will be solved in two weeks. Now the warranty period is on expiry after one month and my problem is not solved till date. I have booked my last complaint on dated[protected] which was registered with reference no. C-[protected] and assured me again that your problem will be solved within two three days. But no technician has reported and the problem is not solved till date.