Oriental Insurance Company — 1055 rupee not paid back

Address:

Aligarh, Uttar Pradesh, 202001

I applied for renewing bike policy and paid 1055 rupee for the same but oriental insurance said that they have not received payment at their end and if any amount is deducted from account that will be automatically paid by billdesk.

Transaction id was ncpi[protected].

Till now amount has not yet refunded.
Please help me in getting my amount refunded.