Oriental Insurance Company — Delay in submission of reimbursement document

Address:

400072

To

The manager
Orienral health insurance comapny

Subject : Delay in submission of reimbursement document patient name Sadhana vyas

Respected sir/madam

I cheena vyas existing customer mediassist tpa(Axis bank ltd emp id 48709) having assist id [protected], policy no 124500/48/2016/6734_ex. four month ago my mother (Mrs Sadhana vyas)was admitted in PN Desai eye hospital ahemdabad on dtd 22 oct 2016 for retinopathy in left eye.. She already lost her right eye. Due to prolonged illness and blindness of the patient the bill could not be sent on the stipulated time.. Please consider the appended trail mail.
Currently i am working in axis bank ltd udaipur branch 097 sol id my home town is banswara rajasthan. I am on subbatical leave till my mother get better health. For delay i would like to say something.We were in ahemdabad for approximately 1month because of her crucial eye condition. . She was not able to see anything because of retina dispatchment. Being her daughter i was with her and cannot leave her alone. On 22nov mid night we reached to our home town banswara... So on 23 nov 2016 i sent original documents to Mumbai office branch address as given in mediassist site having pod no [protected] . After sending courier i marked first mail to [protected]@mediassist.com on 7dec2016 asking about claim status for the same. On 9 dec i got return courier marking as address shifted.. same day we have flight for chennai as my mother has an appointment with Dr vikas khaitan at sankara nethralaya Chennai. After return back from chennai i again marked a mail to [protected]@mediassist.com and customer care executive . i received a mail form one of executive having address of TPA. So i resend the same on given address on 20 dec2016 having pod no [protected] pushapak courier. On 26 dec i received first message form Mbuddy having tracking number and claim no. After date on 28 dec i got a mail regarding clarification letter required. .same day i mail the reason for late reply and physical letter through pod no [protected] on 30 dec16 And so on im marking mail to mediassit tpa.. My mother eye treatment is still going on.. we have to travel ahemdabd and chennai frequently. Whe she got operated her health was so critical and i have to be with her only.. hope u understand the same..

Thankyou for being understanding and hoping that you can settle the final claim at the earliest.