Oriental Insurance Company — insurance company not passed my claim

Address:

123303

R/sir,
This is in reference of car claim of hr-35h-4757. My car is accident on 08.08.218. I would like to inform you that i have submitted my car claim to oriental insurance. I have received an email from that mr. Khetrapal having phone number [protected] is allotted surveyer for your vehicle. I cordinate with mr. Kketrapal and he said he is allotted surveyer for my car and survey the vehicle in the evening or tomorrow. Mr. Khetrapal surveyed the vehicle and take photos and instruct the hyundai rewari to complete the vehicle. After completion of vehicle he has reinspected the vehicle and take photos also. After that i received call from harsh hyundai rewari to take the vehicle. I have submiited the full amount of invoice and take my vehicle on 20.08.2018 and submit the concerned documents at the hyundai rewari. At the same time any other surveyer visited the hyundai and collect my documents. The survey and reinspection is done by surveyer khetrapal. But the document is collected by other surveyer mr. Vinod [protected]. My claim is pending since one month. I have been suffering a lot to cordinate the matter. Please look into the matter sothat claim may processed. Please call me on my number [protected] for any query.
Enclosure:
Insurance policy