Oriental Insurance Company — non received of policy details

Address:

712101

I shri prabir kumar datta renew a two wheeler motor cycle (Tvs wego) policy number for the newly created policy no. 311702/31/2019/1241, on 03/07/2018 at 02.55pm and transaction id nur [protected] and proposal number r/311702/31/2018/5005 through online but i have not yet received policy details through email (My email. Id is [protected]@gmail.com) rupees 850/- has been deducted from my bank a/c (Ubi, chinsurah branch, hooghly, west bengal, pin 712101)
I have received a sms from vk oicweb that " thank you for buying the policy. Please check your email for the policy details. My ph. No. Is [protected].

I would like to request you to take the necessary action as i get the policy details as soon as possible.

Thank you,