Oriental Insurance Company — non settlement of passed claim

My medi claim with raksha tpa offered by the oriental insurance company, my member id with raksha tpa is o[protected]ippb the claim passed on 23.10.19 by the status available in raksha tpa app. But still the amount not credited to account, they are not responding to the query raised either phone or mail, requested to settle the claim as soon as possible.
Claim no : [protected]