Oriental Insurance Company — Not getting vehicle insurance claim since 11 months

Address:

Kangra, Himachal Pradesh, 176115

Dear sir, this is regarding a car insurance with insurance no 263201/31/2016/4525 of vehicle tata indigo 2008 model with vehicle no hp53c 0114. My above said vehicle got burnt on june, 11, 2016 at nagoya bagwan (Himachal pradesh) whose insurance claim is pending since then. I knock the door of company office many times but company is delaying my claim because o[censored]nknown reasons. Sir, company has not even cleared the status of claim whether they are giving total loss or not. My completely burn out car is getting corroded standing there since then and is in condition not to get repaired now. Sir, i want to ask when company will pay me claim amount? What is the maximum time limit according to citizen charter to pay claim? Who will be responsible for lost condition of car due to standing still waiting for decision by company for so long (11months)? Why shouldn't i go to court to see justice for insurance claim and a lot mental harassment done to me? I am seeking your reply failing which i will be bound to go to court for sake of justice.