Orion Infosolutions — paid services not provided

Address:	Jharkhand Apartment, S3, 2nd Floor, Khatipura Rd, Jaipur, Rajasthan, 302021
Website:	www.orioninfosolutions.com

This complaint is written in singapore.

We are a start-up company in the education sector, and we are currently trying to get traction in the market after we have run some successful pilots.in september 2018, we wanted to hire someone in our team to be responsible for the ux/ui side of our product. We looked into candidate databases, and within the candidates we screened, we found a potential local employee called surbhi.

We contacted surbhi, and it turned out to be one of the code names orion infosolutions uses to get in touch with small companies or entrepreneurs that are in our same situation. Surbhi was neither a real person's name nor a potential local employee. Behind surbhi, there are mr. Lakhan singh, and mr. Dc kumawat (https://www.linkedin.com/in/dc-kumawat-7b429023/?originalSubdomain=in).

After convincing the potential customer (In this case myself) that hiring an external company is better than hiring an employee (More flexibility, experience, resources, etc.), they listened very carefully to the project scope and details, and quoted a very attractive price for the services to be provided. They made a lot of promises in a convincing way (Especially to people that is used to deal with professional people and companies).

After they convinced me, they asked for a 50% of the quoted amount to be paid upfront (Usd 1, 200), with the rational to share the project risks. I accepted and we agreed on several milestones to show the progress of their work.

After the upfront payment, the rest of the time has been spent on entertaining the conversation by sending some mock-ups, sharing difficulties such as server problems, etc., and nothing else. So, at this moment we don't have either any ux/ui deliverable nor the money we paid.

As i told them during the last months, i request that they refund the usd 1, 200 we paid, and this doesn't count all the collateral damage they have created.

I don't know whether this refund will be possible, however, i am writing to all professionals and entrepreneurs that cross-paths with mr. Dc kumawat and mr. Lakhan singh to be very alert about their strategies. If i look back, i see that there were enough pieces of evidence not to get into this commercial relationship, but anybody that has been in a start-up will understand that with all the open fronts we have open, we only want to execute (Successfully), as soon as possible.

Hope this complaint will help someone.