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Ortel Communications

[Resolved]  Ortel Communications — no signal for last 10 days

Address:Khordha, Odisha, 751024
Website:www.ortelcom.com

I am a customer of skyview/ ortel communications (Customer no.[protected]. Every month there is 5 to 10 days no signal. Despite of timely payment, i do not get value for my payment. This month (May 2018) there is no signal for last 10 days. I have made several complaints. Each time they say within 6-24 hours, we will solve the matter but nothing happens. There is no toll free number to contact them. Each time we contact ([protected]) we pay the telephone charges. Sometimes they just put the call on without any reply. Sometimes there is a pre-recorded voice which says'your call is very important' but noone attends the call and we have to bear the telephone charges.
This organisation seems to cheat and harass its customers. So strong action should be taken against it.
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Jun 18, 2018
Complaint marked as Resolved 
Ortel Communications customer support has been notified about the posted complaint.
Verified Support
May 16, 2018
Ortel Communications Customer Care's response Mr.Sahoo, We have taken your complaint for rectification, We will update you after resolution of your issue .
Verified Support
May 17, 2018
Ortel Communications Customer Care's response Mr.Sahoo, Issue has been resolved, please confirm us .
May 20, 2018
Updated by spratapcology Not resolved yet. Customer care' claim is totally false. It seems these people are not getting salary for their work. So they have least botheration for the image of the organisation.
Complaint comments 
2 Comments

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Comments

How the issue is resolved, it is hard to digest. From 8th May there is no signal and every alternate day, a lady calls to know my feedback. Either the employee responsible is doing nothing or the company itself is a huge cheater organisation.
Finally I have decided to surrender the connection. It is very difficult to deal with this company any more.
Since I have paid for the month of May already, I want my money back. Kindly do the needful.
Reply
After 24 hrs cable service not activated, service person not lifting phone call. Kindly provide a number who will provide service at emergency.
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    Ortel Communications Phone
    +91 97 7609 1111 (Orissa)
    +91 89 1326 0326 (Vizag)
    +91 33 4001 6891 (Kolkata)
    Ortel Communications Address
    C1, Chandrasekharpur, B.D.A. Colony, Bhubaneswar, Odisha, India - 751016
    View all Ortel Communications contact information