Ortel Communications — not providing free to air channel

Address:C1, Chandrasekharpur, Behind RMRC, B.D.A. Colony, Bhubaneswar , Orissa, India, Khordha, Odisha, 751016
Website:www.ortelcom.com/about-us.html

I have a ortel connection with customer i'd 00822265. I padi for a pack of 295/per month. Which includes network capacity fee and also all taxes.. As per new trai rule they should provided free to air chanells but they not provide.. When i complained for that to their customer service they said that for these fta channels (Odia news channel like kalinga tv, kanaka tv, news 7, mbc tv etc.) u have pay to pay some extra charges which is 22/- which hidden by the ortel company... I tried to convince about the trai rule but they totally disagree... And said u have to pay extra ammount.. They are not obey the trai rules... Please dissolve my issue.
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I am suffering last 15 days to watching ipl match due to poor signal.every time shows no signal.please strong signal give me for watching ipl.

Sudhir Prusty's reply, Apr 14, 2019
Poor signal last 15 days
I have already made the payments on ID 322175.But still channel are blocked.Why free channels are not coming.Especially News Channels.What is the matter?
Broadband connection of Customer No: 00544248 is out of order for many days. The designated Customer Complaint No [protected] is found to be switched of in many occasions. Please rectify the problem, and try to improve your service standard.
CB Mishra, [protected]
Signal is not coming before funi. Place restore the signal. Quality of service has detoroited a lot.
I am from cuttack. From cyclone fani means 3.5.2019 to till today's date, I and my society can't even see any signal. please resolve this problem as soon as possible...

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    Ortel Communications Phone
    +91 97 7609 1111 (Orissa)
    +91 89 1326 0326 (Vizag)
    +91 33 4001 6891 (Kolkata)
    Ortel Communications Address
    C1, Chandrasekharpur, B.D.A. Colony, Bhubaneswar, Odisha, India - 751016
    View all Ortel Communications contact information