Osmania University — no response on my migration certificate applied online

Address:Hyderabad, Andhra Pradesh, 502032
Website:www.ouexams.in/ouexbapp/ContactUs

On 17th oct 2018, i have applied for migration certificate. I have not received it yet. I am trying to contact controller of examinations, osmania university. But there is no response. Most the times they wouldn't answer my calls and when they answer they don't give any updates, simply says that call tomorrow or sometime later.
If you need, i will share the receipt number and the order number. Please help me get the migration certificate.

Thank you.
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    Administrative Building, Osmania University Campus, Hyderabad, Andhra Pradesh, India - 500007
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