Osmania University — osmania convocation certificate for mca

Address:Hyderabad, Telangana, 500028

I applied online for convocation certificate in jul 2019 and have been trying to get an update over the email but have not got any luck, i did apply for fast track which was suppose to reach me by 7 days. I have no idea if they shipped the certificate and it was misplaced, if they are so not use online transactions procedure, why the hell the university stopped taking manual applications if the staff is not capable of handling it, please help

Details
Hall ticket 00606039
Name asrar ahmed farooqui
Receipt no. In[protected]
Month/year of pass 7/2008
Totalamount 2925.00
Totalamount 2925.00
Payment status
Degree certificate master of computer applications
Payment success

I am currently not in india so unable to get hold of anyone over the phone.

Let me know if need more details
Farooqui. [protected]@gmail.com
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Osmania University customer support has been notified about the posted complaint.
Dec 28, 2019
Updated by Asrar Farooqi
I have not heard anything new from any department yet, is there email address for a responsible person who can help me. Only thing i get in reply is that the email has been forwarded to the respective department with the phone number. I cannot call since I am not in India and they seem to care less to reply in email.

I really want to get this resolved before I start investing my time and energy in social media and legal channel.

Thank you,
Complaint comments 

Comments

Updated wrong "passed month and autonomous status"

it should be updated as follows

Passed month : May
Autonomous : No

kindly update the details.

Asrar Farooqi's [Complaint's author] reply, Nov 27, 2019
Anyways, I did enclose my certificate photocopy along with the application, whatever it is can be verified otherwise.
Hi, I see the provisional certificate say april/may 2008 however the consolidated memo is dated July but I might have got it wrong.

The Autonomous status is No already and I do not see any option to edit Pass month or any details on my login. Was this the reason university did not do anything on my application for the past 4 months?
I have applied for MCA OD in urgent mode usual process 5days it mentioned but almost 10days over still it showing under process my receipt no IN[protected]

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