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Outsurance — outsurance / a third party claim against me

Claim ref: [protected]

I am not getting any response to the third party claim against
I have forwarded all the details to the person claiming against me as well as forwarded his details, invoice and contact details to out surance. As well as followed up twice. This accident happened in december the 9th

I also waited 60 days to get my car back

Below is the response that i received

Out surance
Claim ref: [protected]
Good morning
I am not assign to work on the claim yet, i am only facilitating to get it assigned to the advisor to work on it.
You can contact me to find out who is working on the claim 24hours after sending the documents to [protected]@out.co. Za
I trust you find the above in order
Regards
Maduna maduna
[protected]
[protected]
[protected]@out.co. Za

I need this resolved asap because if this the liability cover that comprehensive out-surance gets me (Zero), then i am going back to mf and will pay more but have peace of mind that i am covered.
outsurance / a third party claim against me
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