Ovenstory Pizza — extremely late delivery

Address:

New Delhi, Delhi, 110063

I ordered pizza from Ovenstory on zomato. Zomato clearly mentions that they cannot track the order since overstory has its own tracking mechanism. Tracking link sent by ovenstory at 5:45 saying it will be delivered in 50 mins. The ordered was not delivered even after 1 hour. I called the customer care, he put me on hold to speak with the designated kitchen and i i was told the pizza is ready at kitchen and should be delivered in next 10 mins. Even after 20 mins of that still the order wasn’t received. Called customer care again and asked for cancellation(it was a prepaid order). Customer care executive was saying the pizza is ready to dispatch. Meanwhile received a call from the designated kitchen that pizza will further get delayed by 30 mins as it is not ready yet and there is lot of rush. Such unprofessional conduct by a company who is putting up huge billboards and swanky commercials on TV. Huge disappointment. I made the order for the first time with ovenstory and this was the experience. They do not care about the time and well being of customers.