[Resolved]  OverCart — Order # bst[protected] - cancellation of order after payment

Address:Ernakulam, Kerala, 682017
Website:www.overcart.com

Sir / madam,

Please find below my order. When i tracked the same at your website for the past one week, it is still showing under processing. I have a confirmation from zest money regarding the payment of the same to over cart.

When i called your customer care yesterday, they told me that they will process the order today and send me the tracking details but today when i logged into your site, i saw that the status is "on hold". When i called up customer care, they said that the order has been cancelled and i can take back my down payment from zest money.

I have already entered into an agreement with zest money and they have confirmed payment to over cart.

I hope that my association with over cart and zest money will be a pleasant one and you will not give me a chance to regret.

Please provide me with a status as to when the product will be shipped and the estimated date of arrival at my place. I have tried to raise several queries but have no written response from their side.

Thanks & regards,

Parvathy anand
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 11, 2017
Complaint marked as Resolved 
OverCart customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2016
OverCart Customer Care's response
Hey Anil, I would request you to please share your contact details with us on [protected]@overcart.com so that we may reach out to you and resolve your concern.
Aug 20, 2016
Updated by rajianand80
This complaint stands resolved as the vendor has cancelled the order. However, I have placed a new Order and am yet to get a reply from Overcart Team.

Parvathy Anand

[protected]
Aug 22, 2016
Updated by rajianand80
Overcart please mark this as Resolved
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OverCart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    70
    Pending
    0
    Resolved
    57
    OverCart Phone
    +91 82 8752 2555
    OverCart Address
    B37/A, Kalkaji, New Delhi, Delhi, India - 110019
    View all OverCart contact information