OverCart — payment gone. no product confirmation

Website:

www.overcart.com

I ordered a product and the payment is gone but the product is not yet available for tracking. Tried calling the costumer care 30 times, whenever i call they says all their representatives are busy. Tried mailing them but still no response came. This is been continued since 3 days. Although they said they will respond to the mail within 2 days they haven't.