Overnite Express — Abusive language over phone

Address:

Bharuch, Gujarat

Hi, Today Morning, I called to Overnite services (Ankleshwar branch, Gujarat) for my courier. I requested guy named 'Pinkal' to deliver document on specific location which is about 5 km in circle. 1. I am shocked to hear abusive language while he was talking to me over the phone. 2. Also, this guys was not ready to give me his office address. I called him thrice to get office address for pick up but over the phone I was told that he would not give me my document. He has no right to say like this as it is not his personal document. 3. Even this guys discriminated me on my cast basis which is very saddening. Also, their claim about wrong number is falsified as I have already got message from the company's automated services. Apparently, courier guy doesn't want to deliver documents and clamming that person is not available. This is very upsetting to me. I am not feeling secure to go to Overnite services (Ankleshwar branch, Gujarat) as that guy seems drunk to me. Harshit