Overnite Express — delayed in delivery of a parcel.

Address:

Chandigarh, Punjab, 160047

Sir i booked a document (Cn:[protected]) on 3rd jan 18 in chandigarh to adilabad, telangana, the booking office personal told me it will reach in 48hrs, but it took 10days (240hrs) to reach, that too complaining so many times to customer care & non of them were tried heart fully to find out or to trace out the parcel, is it justified? And i want to know why it took this much time please let me know.