Overnite Express — didn't receive the courier(icai books)- it's been a month since have ordered online...

Have ordered ICAI books online on 05.06.2018. Actually it should reach within 12 working days after placing the order. If I track the consignment with AWB number ([protected]), status is 'dispatched to Hyderabad' on 7th of June itself.As I dint receive the books, started calling the helpline number from 19.06.2018.. Helper told me dat I ll receive asap and it has been dispatched to Hyderabad... And in the next call - he told me it's being sent to Vijayawada... And I ll be getting in day or two... And I dint get books, have called him again... He gave me Hyderabad offc number and I have called him too... Hyderabad person told me on 30.06.2018 dat they have consigned the same to Vijayawada... and the consignment is in vjy and gave me Vijayawada offc number...

On 30.06.2018, have called them(vjy offc)- they have told me that they ll check the receipt of books and tell me in an hour's time... They dint call back.Called them again - the same repeats, dis time they have asked for 20 mins time... And they dint call back.As I have lost my hope that they ll call back... Called them again - informed dat they will check after 6 PM and ll b telling me... This was also not happened...First of all... It seems that they doesn't have the habit of responding back to customers..

On 03.07.2018, called them... They were telling dat that they dint receive the consignment... As soon as they get, they ll be calling me...

I don't know when they will be calling me...Wondered how long it ll take to reach books from Hyderabad to Vijayawada...And the thing is Hyderabad ppl have confirmed that they have sent the same on 30.06 2018 itself.

Today I have tried calling them, nobody is picking...

It's been a month.. since ordered...

It would be better atleast now u ppl resolve the problem by sending the books...