Overnite Express — my courier not received and rude behavior of your employee

Address:

Kolkata, West Bengal, 700102

Dear Overnite express,

One of my most valuable client had sent my documents on 13/03/2018 through your courier service with my mentioned address but it has not reached to me and i contacted to your local office as well and they told it has sent to a wrong hub at your side .

It is a 100% fault at your side and i am trying to reach your deliver guy but they are not responding to me . it is an urgent document for me and for it i am facing a big loss. I am really unhappy with your service.

I would like to request you that kindly look into this matter in urgent basis and help me ASAP. Details are as below -

Document ID : [protected].
Address :
To: Bandana Sahoo.
C/o: Sufal Gayen..
At : Tarulia, patrapara, 2nd lane
Post : Kestopur.
PS : New town .
Dist : North 24 PGS.
Pin-700102. (kolkata)

My contact no : [protected], Alternative no :[protected], [protected]

I am earnestly waiting for your soonest reply .
...
Dear Overnite express team, ,

I got a contact number to contact your deliver guy and the contact number is [protected] and asked him about my status and that guy is rudely behaving with me and using slung language to me . It is one of my big mistake that i believed your service and i was not aware that both your service and your employees are low grade. If by today or tomorrow my document will not receive timely i will do a consumer complaint against your company.

Also i contacted your customer care 8-9 times but no one is picking up my phone.

Due to your mistake i have lost a big deal with one of my big client and it is a big loss to my company.

I am giving 24 hours to you guys and i need an apology call from that guy . Otherwise i will go to the court.

I hope your management team will take necessary action for it and sincerely waiting for your response.

Regards,
Saroj