[Resolved] Oxigen Recharge — fraudulent transaction

raficsm

from Chennai, Tamil Nadu

Website:

www.oxigenwallet.com

Oxigen wallet - otp message arrived is not mentioned with oxigen wallet transaction of rs.2990. So we shared the otp to that fraud asking that he is bank representative and going to renew atm card and it is only done from phone.

I raised a complaint in oxigen wallet. I am asking about the fraud's account details. But oxigen representatives wants a email from bank that i am the victim. But as per the bank's norms they don't mail to a private mail address. I get an official statement with reference number of fraudulent transaction from the bank itself. I can forward the mail with same attachment. Please do share the fraud's details. It can help to easily trace them and thereby protecting others from this.

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Feb 25, 2018

Complaint marked as Resolved

Oxigen Services India customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Oxigen Services India Customer Care's response Hi Rafi,

Doesn't sound good. Please report this to your bank immediately. When the bank confirms it as a fraudulent charge, forward us their e-mail fraud.[protected]@myoxigen.com

Our team will investigate further.

Thanks,
Oxigen Care

Jan 23, 2018

Updated by raficsm Thanks for your reply. I already mailed to the mentioned mail address with bank attested copy of bank statement.

Jan 23, 2018

Updated by raficsm I didn't want the fraud's account details as per the oxigen wallet. He must transfer his wallet money to some other bank accounts. So I need the bank account details which contains an account number and an ifsc code. It just helps to trace the person in real time. Other than this we can't do anything with info.