[Resolved] Oxigen Recharge — fraudulent transaction done on my oxigen wallet-[protected]

awirajput

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400005
Website:	www.oxigenwallet.com

This is to report a fraud for fraudulent transaction done on my oxygen wallet.
A sum of rs 2, 000/- was loaded on my wallet through which a virtual card ([protected]) was created on 18.01.2018 (Authorisation no yhtj3l). However after a while it came to my notice that a sum of rs 2, 000/- was debited from my account on 15.02.2018 for some vodafone bill desk (Authorisation no acessi).
Needless to mention, the transaction was fraudulent in nature, furthermore i didn’t received any email, or sms for such a debit on my registered email id and mobile number respectively.
I have raised numerous complaints/disputes with oxygen wallet authorities, but the same has not been addressed/ resolved.
I want to raise a dispute for the transation as the same was fraudulent in nature.
Please arrange to do the needful under intimation to the undersigned.

Ashwini singh
Oxigen wallet registered mobile no. [protected]

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Jun 19, 2018

Complaint marked as Resolved

Oxigen Services India customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

Oxigen Services India Customer Care's response Hi Awi,

Doesn't sound good. Please report this to your nearest police station which has Cybercell. Once they approve the transaction as unauthorized you may ask them to send investigation e-mail to fraud.[protected]@myoxigen.com. Our team will investigate further.

Thanks,
Oxigen Care