[Resolved] Oxigen Recharge — Transaction failure due to technical issues

prithwirajk

Address:	700084
Website:	www.myoxigen.com

I used oxigen wallet app for a top up of rs.50 for which i used my debit card. After the deduction of 50 rupees from my account the "transaction failed due to technical issues". My money was neither refunded, nor did i get any top up which is frustrating. I don't know what to do further. Repeated calls to the customer care centre is not resulting in any solution of the problem.

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Dec 29, 2016

Complaint marked as Resolved

Oxigen Services India customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

Oxigen Services India Customer Care's response Dear Customer,

Greetings from Oxigen and we thank you for using our services!

We have shared your issue with the concern team and started working on it immediately..

Please feel free to write to us on [protected]@myoxigen.com .

Regards:
Feedback Team

Verified Support

Nov 24, 2016

Oxigen Services India Customer Care's response Hi Prithwi,

Apologies! for the inconvenience caused to you. Please provide us the transaction details and your registered mobile number at [protected]@oxigenwallet.com. We will ensure to resolve it at the earliest.

If there is any further query, please let us know.

Thanks,

Oxigen Wallet