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[Resolved]  OYO — about my booking pkg nerh1932

Address:Chennai, Tamil Nadu, 600045

I have booking the package they confirmed my hotel is 3star hotel Black forest, however at last minute after I informed customer care that hotel booking at Black forest is not confirmed, then the Oyo team started shifting me to a normal hotel.
Last 15 days I have send couple of mails however there is no response. I like to go for a complaint. Advice need.
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Jul 1, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 31, 2018
OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Jul 01, 2018
Updated by Arun Jeyaraja Booking id pkg nerh1932

I have already mentioned the booking id in my earlier compliant. However you have not checked that and replied . This it self shows how good you are handling the customer quires and complaints. Sure i will update all my network not to go with oyo for any booking.
Till date i dint get any update from oyo.
Complaint comments 
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Comments

booking id pkg nerh1932...

Still now i didn't get any inform or call about my compliant. I like to go for a next level of escalation. Any id or number for the action.
Reply
OYO Rooms Customer Care's response, Jul 2, 2018
Verified Support
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Oyo is having a wonderful customer support who not listening to the quires of customer and just replying same word repeated.

Not recommending oyo in future.
Reply
OYO Rooms Customer Care's response, Jul 23, 2018
Verified Support
Dear Arun,
Our team contacted you regarding this and shared the details. We again apologise for the trouble caused and assure you we'll take care of your stay in the future. Do let us know for any other assistance.

Regards,
Team OYO

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