[Resolved]  OYO — About refund money

Address:

Noida sec 41

On 2 july 2020 i booked a room in oyo 38417 silver villa. Room facility shown by oyo is ac is available there but when in reached their, the staff of oyo silver villa denied for ac room and said cancel your booking and after i cancel my booking he take extra chagre and gave me a ac room there
And when i called oyo for help they take 2 days but my refund is not process every time i called they said i will transfer your call to refund teme and hold my call for 15-20 min but call is not completed after my 5-6 call my call transfer and a employ of oyo namee shweta said to me that if the owner of oyo silver villa confirm that i stayed in their room they processed my refund but now they denied