[Resolved] OYO — access denied to hotel

Sebintomy10

from Mumbai, Maharashtra

Address:	Ernakulam, Kerala
Website:	OYO

Sir i have been denied acess to the oyo hotel which i have booked using oyo app due to some issues between oyo and the hotel.. I have payed rs1652 through online for the dates june 1 12pm to june 3 11am and the hotel is denying me acess. They are saying that the oyo has pending amount of 2 lakh to be paid to them so they cant take me since i have paid online... I have called oyo 15 times from 12 pm to 4:30 pm and they are just fooling me by assuring me a call back and putting me in hold by not attempting.. They are not giving me refund... I have recorded all the calls.. Shall i give a fir? My order id is wpur0573. The hotel name is stay inn (Oyo 5692) near lulu mall

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Jul 7, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

OYO Rooms Customer Care's response Dear Guest,

We are sorry for the experience you had. Please give us sometime to get it checked.

Regards
Team OYO

Verified Support

Jun 03, 2019

OYO Rooms Customer Care's response Dear Guest,

Our team attended the concern diligently and the needful has been communicated to you. We assure you such instances will not take place again. let us know fo any other assistance. ~ku

Regards,
Team Oyo.