[Resolved] OYO — booking confirmed but hotel denied stay.

Kiran R padmashali

from Bengaluru, Karnataka

Address:	3rd Flr, Matrhukrupa Building, 3rd cross, Sannakki bayalu, Kamakshipalya,, Bangalore, Karnataka, 560079
Website:	oyo

SPOT ON 47473 Pai Comforts Lodging.
Booking ID : ETSX2095. for 2 Rooms. 1 Night, Total Cost : 2598, Paid: 1299.
Confirmed Booking. Balance at Hotel to be paid.
Booked on : Saturday 05.10.2019, Booked for Monday 7.10.19 to tuesday 8.10.19.

Lodge Denied Booking and stay, saying They closed Agreement with OYO 2 Months ago.
OYO did not attend the issue, did not arrange the Rooms,
Due to this Incident, We 6 people together lost more than 20 thousand Rupees.

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Dec 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2019

OYO Rooms Customer Care's response We are getting it checked on priority.~Avi

Verified Support

Oct 29, 2019

OYO Rooms Customer Care's response We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance, thank you! ~Dona