[Resolved] OYO — denied check in by hotel authority

Sandip Sutradhar

from Mumbai, Maharashtra

Address:

788006

Sir myself sandip from silchar. I have booked spot on 41564 swastik hotel booking from 14aug to 15aug. As i have telephonic conversation with hotel authority they are clear that they will not allow to check in with female friend but while booking i have gone through all policies mentioned by oyo, where no such restrictions mentioned. According to policy this hotel is couple friendly and allowed with local id.

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Sep 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2019

OYO Rooms Customer Care's response Hi Guest,

We are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your booking details so that we can look into your concern and assist you in a better manner.

Regards,
Team OYO