[Resolved] OYO — denied check in by hotel authority
Na, Assam, India
SSandip Sutradhar on Aug 14, 2019
Sir myself sandip from silchar. I have booked spot on 41564 swastik hotel booking from 14aug to 15aug. As i have telephonic conversation with hotel authority they are clear that they will not allow to check in with female friend but while booking i have gone through all policies mentioned by oyo, where no such restrictions mentioned. According to policy this hotel is couple friendly and allowed with local id.
Complaint marked as Resolved 2019-09-14 08:16:24
[Aug 14, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response Aug 14, 2019
We are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your booking details so that we can look into your concern and assist you in a better manner.
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